How did you get into the insurance industry?
I answered an ad for a policy typist with an insurance company in 1984, and then eventually moved up to handling auto, homeowner, and first-party liability claims. After the company reorganized and downsized fourteen years later, I began my career on the insurance agency side of the business with O’Connor Insurance Agency (just celebrated 20 years with them!) handling claims and working with Cheryl O’Connor on our condominium business. As the condominium book of business grew, my focus and responsibility was solely within that niche.
What is one piece (or a couple pieces) of advice you give your clients?
Read your policies. Always call your agent with any questions or concerns about your coverage – that’s what they are there for. You don’t want any surprises at the time of a loss.
What’s something you do outside of work that would surprise your co-workers or clients?
My coworkers know everything about me. Maybe they do not know that I enjoy volunteering on the weekends at races, walks, or other events (just to get a free t-shirt). It gets me involved in the community, plus the opportunity to meet new and exciting people.
Also, I know they know this, but I am the best mother and grandmother in the world. If they don’t know it, I tell them.